Return and Exchange Policy

At ShivRaj Ratna, we are committed to ensuring your complete satisfaction with every purchase. If, for any reason, you are not fully satisfied with your order, we offer a straightforward return and exchange policy to make the process smooth and hassle-free.

Return Policy

• Return Window: You may return any eligible product within 7 days from the date of delivery.
  
  
• Condition for Returns: To qualify for a return, the product must be unused, in its original condition, and with all original packaging, tags, and certificates intact.
  
  
• Return Process:
  
  
  1. Contact our customer support team within 7 days of receiving your order to initiate the return.
     
     
  2. Provide your order details and reason for the return.
     
     
  3. Our team will guide you through the return shipping process.
     
     
• Refund: Once the returned product is received and inspected to meet our return criteria, a refund will be processed using the original payment method within 7-10 business days.
  
  
• Non-Returnable Items: Custom-made products, personalized jewelry, or items damaged due to misuse are not eligible for return.
  
  

Exchange Policy

• Exchange Window: Exchanges are accepted within 5 days from the date of delivery.
  
  
• Exchange Conditions: Items must be in their original, unused condition, with all packaging and documentation intact.
  
  
• Exchange Process:
  
  
  1. Notify our customer support team within 5 days of delivery with your request to exchange.
     
     
  2. Specify the item you wish to exchange and provide details of the replacement product if applicable.
     
     
  3. Return the original item following our instructions.
     
     
• Exchange Approval: Exchanges are subject to product availability. If the requested item is unavailable, we will offer alternatives or process a refund.
  
  
• Shipping Charges: Any additional shipping costs for exchanges will be communicated upfront. Customers may be responsible for return shipping unless the exchange is due to a product defect.
  
  

Important Notes

• All returns and exchanges must be pre-approved by ShivRaj Ratna customer service to ensure proper handling.
  
  
• Products returned without prior approval or outside the specified timeframes will not be accepted.
  
  
• We recommend retaining proof of shipment when returning items for your protection.

We value your trust and strive to provide a smooth and transparent return and exchange experience. For any questions or assistance, please contact our customer support team—we’re here to help!